FAQ`S
Welcome to Aurora Classics FAQ page! Here you'll find answers to the most frequently asked questions. Do you have a question that isn't listed below? Feel free to contact us!
1. How do I place an order?
Ordering from Aurora Classics is easy! Find the products you want to buy, add them to your cart, and click "Checkout." Follow the steps to enter your shipping and payment information, and place your order. You'll receive an email confirmation once your order has been processed.
2. Can I change or cancel my order?
Once your order is placed, it will be processed as quickly as possible. If you need to make changes or cancel your order, please contact us as soon as possible. We can help, provided your order hasn't shipped yet.
3. What are the shipping costs?
Shipping costs are calculated based on your location and the weight of your order. The shipping costs are displayed during the checkout process, so you'll know exactly what you'll pay before you place your order.
4. How long will it take for my order to arrive?
Delivery time depends on the shipping method and your location. Orders are typically delivered within 1-5 business days, depending on whether you choose standard or expedited shipping. International delivery times may be longer.
5. Do you offer international shipping?
Yes, we ship worldwide! International orders may experience longer delivery times and additional customs fees may apply.
6. How can I track my order?
After your order ships, you will receive a tracking number to track your package. Use this number to check the status of your order via the shipping website.
7. What should I do if my order hasn't arrived?
If your order hasn't arrived after the estimated delivery time, please contact us. We're happy to help and ensure the issue is resolved quickly.
8. Can I return products?
Yes, we accept returns within 30 days of receiving your order. Products must be returned in their original condition and packaging. For more information about our returns policy, please visit our website.
9. What payment methods do you accept?
We accept various payment methods, including iDEAL, PayPal, credit cards (Visa, MasterCard, American Express), and Bancontact. You can choose the payment method that works best for you during checkout.