Refund policy

Returns & Refund Policy

At AURORA CLASSICS, customer satisfaction is our top priority. This Returns & Refund Policy applies to all purchases made on our website and outlines your rights under New Zealand and Australian consumer laws.

Fulfilment Transparency Please note that while Aurora Classics was originally established in New Zealand and Australia, orders may be fulfilled through our international fulfilment network depending on global inventory availability.

1. Statutory Consumer Guarantees (New Zealand & Australia)

Our goods come with guarantees that cannot be excluded under applicable consumer laws:

  • New Zealand: Customers are protected under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.

  • Australia: Customers are entitled to guarantees under the Australian Consumer Law (ACL) set out in Schedule 2 of the Competition and Consumer Act 2010.

Nothing in this policy limits, excludes, or modifies any statutory rights or remedies available to you under these consumer protection laws.

2. Faulty, Damaged, or Incorrect Items

If your item arrives faulty (verifiable manufacturing defect), damaged in transit, or incorrect (different item sent than ordered), you are entitled to a repair, replacement, or refund.

Product Variations & Manufacturing Updates Please be aware that material composition, trims, hardware, stitching, pattern placement, and other design details may vary slightly between production batches. Product specifications may also be updated over time to ensure the highest quality.

What to do:

  • Contact us at support@auroraclassics.nz within 30 days of delivery.

  • Provide your order number, clear photographs, or video evidence showing the fault or damaged item.

Resolution & Shipping Costs:

  • For major defects or incorrect items, you may choose between a full refund or a replacement free of charge.

  • Return shipping costs for verified faulty or incorrectly supplied items will be fully covered by us.

3. Change of Mind & Sizing Returns

Please review our size guides and product descriptions carefully prior to completing your purchase. Under New Zealand and Australian legislation, merchants are not legally required to accept returns or issue refunds for change of mind, incorrect size selection, or subjective preference (e.g., fit or feel).

However, if you wish to request an exchange or return for change of mind, please contact customer support at support@auroraclassics.nz. Approvals are granted on a case-by-case basis under the following conditions:

  • Items must be unworn, unwashed, unaltered, and free from makeup, perfume, or deodorant stains.

  • Items must be returned in their original packaging with all tags attached.

  • Return shipping fees and any associated international logistics charges remain the responsibility of the customer.

4. Return Address & Processing

Returns sent without prior written authorization from our support team will not be accepted. Once your return is approved, our support team will provide you with the correct return authorization details and instructions.

Customs Clearance for Returns Please note that returned parcels may experience delays while undergoing customs clearance. This process is controlled entirely by local customs authorities, and unfortunately, we cannot expedite it.

Return Inspection Process Upon receipt of the returned item, a standard inspection will be conducted. This inspection is simply to verify that the correct item has been returned and that it matches the approved return request before the refund is processed.

Refund Timeframes:

  • Approved refunds will be processed within 5 to 7 business days to your original payment method.

  • Depending on your banking institution, funds may take additional time to reflect in your account.

5. Goodwill Resolutions

From time to time, we may offer partial refunds, replacement offers, or goodwill credits to resolve an issue swiftly. Please note that these are discretionary resolutions provided outside our standard Returns Policy and do not constitute an admission that a product is faulty.